If it was up to me, I’d pull the plug on all anonymous comments on newspaper sites. I think it hurts society much more than it helps it. Too many folks aren’t really looking for news. No, they’re looking for a fight. It’s like roughneck bar hopping — minus the risk of an actual bar stool to the head.
Sorting through the ugliness expressed anonymously has become my least favorite part of this job, something that is ultimately disheartening, not uplifting. When I read the nastiest comments, I sometimes feel sorry for the most venomous bloggers, because I’ve never met a happy person who takes great joy in belittling others.
But given that anonymous blogging is now a part of newspaper culture, ours included, it’s worthwhile to establish some sort of direction, at least on our website. Remember this: You are entitled to your anonymous opinions, but you are not entitled to your anonymous allegations. There is a big difference between the two and many people don’t seem to understand that.
For instance, if you think a local public figure is inefficient, rude, a jerk, or a heaven-sent angel — those are your opinions. And beyond that, if you want to detail why a public official’s vote was right or wrong, backing it up with solid reasons, then you’ve performed a service to the community by sharing your opinion. It’s a good deed to address public matters in a constructive way.
But if you say specific people are taking bribes, cheating on the job, having sex with so and so, etc. — those are allegations. And if you jump from opinion to allegation, you’ve entered a whole new realm — the arena of proof. When you enter that arena, you are no longer entitled to the safety of shadows. By posting such things anonymously, you’re trying to put someone else’s character on the line, without risking any part of yourself. Even if you’re right about your allegation, you’re ultimately a coward unless you’re willing to step up and risk something of yourself, too.
Think about it this way: If you came to meet with me, I may or may not form an opinion on you. But after you go away, do I have the right to anonymously express in a public forum that you’re a drunk driver, or that you’re cheating your employer, or that you are physically abusive? These are my opinions, right? I believe these things are true, or at least I could say someone — whom I won’t name — told me they were. “Word on the street is ...” In fact, I could say some really bad things and perhaps I’d be dead on the money about you or someone you love. But I would be reckless and wrong in my method.
If we believe in common decency and standards of proof, we need a process for airing such matters, don’t we? If I want to allege something about you, I ought to put myself on the line, too, right? I ought to recognize the importance of presenting evidence to support my assertions.
This is one place where newspapers across America have totally fallen apart. The industry ought to be ashamed of what’s allowed in their name online. But it’s not. Too many publications are too scared of financial failure to do the responsible things online. The post-first, ask-questions later policy of many sites opens the door for unchecked libel. Many news sites allow any comment, then wait for someone to flag an inappropriate remark. So, you could go on one of these sites and declare the publisher a child molester and it would hit the public forum, at least for a little while. Of course, they’d flag you and remove you as a commenter, but real damage can be done in short time with unchecked comments. America’s libel law has not caught up with the Web. You can get away with most anything online —at least temporarily. And newspapers have been complicit in a cultural degradation that accompanies such lack of accountability. Some publisher is going to get sued in a big way one of these days. And sadly, it’s an industry wake-up call that needs to happen.
So, what’s my point? Well, if you believe in maintaining any standards online, then moderating comments requires a number of judgment calls. Is this an opinion, or is it more of an allegation? For instance, “Our government is corrupt” is generic enough to be an opinion. But, “Commissioner or council member (John Doe) is corrupt” is an allegation. You better back it up.
Likewise, if an anonymous poster is trying to introduce new information into a public forum, then they are essentially trying to serve as an anonymous reporting source. News organizations that rely heavily on anonymous-source reporting inevitably get burned and risk their credibility with each anonymous source they quote. But at least those organizations know who they are quoting, even if the audience doesn’t. But in online forums, newspapers have no idea who is introducing information on the blogs. The papers give up editorial authority to faceless strangers, many of whom have an agenda to present misinformation. Many call this “citizen journalism,” but if you can’t I.D. the citizen, I’m sorry, it’s not journalism.
Ultimately, if you have something you want to publicize through our site and you’re upset that it wasn’t posted, contact me about running a letter to the editor in print. If you’re willing to stand by your word with your name, the chance that you’ll get your words in print is very good. Sensitive subjects often need to be brought to public attention. But there’s an appropriate way to do this. Much more leeway should be afforded to the person who is willing to be accountable for their words.
This is also sound business on our part. Because it demeans our product and journalism as a whole to maintain a site where faceless people can hurl allegations against real people without offering any identification, without any standard of proof.
Before anyone brings up the First Amendment. Remember, it’s our First Amendment right to manage our paper and our own site how we see fit, just as it’s your right to create your own publications and sites and do the same.
No doubt, I’ll get the “who are you trying to protect comments.” That’s the nature of this. But, honestly, I don’t care one way or another if you agree with me or not.
There is no one to protect, but there certainly is something to protect — common decency. In a decent world, people get to know their accuser. Online should be no exception.
Zach Mitcham is editor of The Madison County Journal.
Most read posts and realize there are truths and non truths. Change and fully ID people they just will post or read your paper. Many are feeling that newspapers are like our govt : not necessarily working way it should.
That said the way it is now works for the vast majority. Hey if posters did not ask over and over about back taxes on property may have continued to slide buy. By asking and asking again it is my view back taxes are getting paid.
Your point good and appreciate your view also. Just differ.
I agree with you Zach, and will monitor my own comments closer. You made some good and very valid points. This is the only newspaper i blog on, but have read others (that have no sensorship to the comments being posted). I appreciate your honesty and the journalism you are trying to save. I just like to know the facts and form my own opinion.
'nuff said.
I also do not read AJC but not longer watch Beck or O'Rilley either. Local paper good and this is where print will continue to exist vs large papers like AJC going way of dodo bird.
I agree with most of your post.
Why bother with comments anyway? Isn't the newspaper (and by connection, this website) supposed to be reporting news? I don't really think its any more appropriate to encourage comments here (by having this function on the website) than it would be to put a box at the bottom of the printed paper.
But, since you work for the newspaper, why don't you have the comments section disabled?
It sure seems like your "comment" about comments is like a car salesman saying "I don't think we should allow customer's to tell us what they want, they should just buy what we tell them."
And it is especially strange to read how bad "anonymous" postings are, coming from the someone in the news media, when media has always screamed bloody murder about keeping their anonymous sources every time the police or government want to know who those anonymous sources are.
It just comes across to me as a case of "its okay for ME to do it, but not for YOU to do it".
And while it is very, very true that extremely nasty comments are made about people, companies, governments, etc...you have to take the bad with the good. It is simply unreasonable to expect that you can have anonymous postings for some points of view (right or wrong) and not for others.
If people can not rely on remaining anonymous, I am convinced that much larger evils would run rampant in our country simply because people would not be willing to risk their families, lives, and property to out those evils.
Regardless, it is almost impossible to truly remain anonymous in the electronic age, and to do so you would need to be an expert at it. The average mainstreetnews.com reader, I'm sure, hasn't spent their lives perfecting that skillset.
And Zach, not to be nasty to you, but you write editorials that get posted here where you know that anonymous postings are allowed. If its hitting too close to home, maybe you should take another look at your career choice, or at least have a long talk with Mike Buffinton about taking the comments off of the website completely.
And lets just be honest here. The more heated and controversial the comments get, the more people are drawn to the website, and in the website business, its all about the numbers. I don't think the comments are going away.
I don't think reporters(journalist)like the fact that we can communicate our unfiltered thoughts to the masses like never before.
We don't have advertisers to consider when we speak our minds,which allows the truth to flow more freely.
Now,I have a forum where I can say that this country is going down the tubes because we are being dominated by low-life scumbag Lawyers,lying if they're breathing Politicians, wealth robbing Bankers,and Doctors that think they deserve millions of dollars each year to "practice" medicine.
We need the unfiltered communication. I think most people can see thru the personal agenda attacks,but of course the newspaper guys(journalist) don't care very much for that.
How much income does this newspaper receive from political campaigns?
What about personal injury Lawyers?
Doctors?
The freakin' Banks?
We bloggers have nothing to lose,therefore we speak freely.
Newspapers can only go so far with the truth before it starts hurting them financially.
We're not as stupid as you might think.
We are absolutely no longer a polite society, and as you can see, there aren't very many people who care! We are grossly absorbed in ourselves, will say and do pretty much anything we feel like, and for the most part, we get away with it.
Anyway, since I work for a newspaper as well, I can tell you we see it, every single day, people come into our office and try to tell us what to put in the paper. My neighbor cut branches off my tree and I want ya'll to come take some pictures and write a story! (Now, I know that it's important to you, and that you are outraged that your neighbor had the gall to just do whatever he/she wanted to your tree, but, come on, someone has to draw a line somewhere!) It's not that we don't care people, but we've got to pay for the paper and the ink that composes our publication. We've got to pay reporters to get the facts about issues. And Editors have got to be selective about what gets printed or else you would be paying $14 for a weekly newspaper that's composed mostly of items you don't care anything about! (Are you buying that paper? Nah, didn't think so.) And, believe me, no one wants to pay for anything, they just expect us to print whatever they tell us to, no charge!
Most newspapers that I know of are NOT publicly owned. There is an individual, or group of individuals who own them. They have every right to publish what they choose, and refuse to publish anything they choose, and they don't have to explain their reasons to anyone. It's THEIR newspaper. They take the risk that you won't buy it if it is not informative about important issues in the areas they cover. To that end, if you don't buy the paper, they won't sell advertising, and that's where most of the dollars come from to produce the whole thing! So if YOU, as a reader or blogger, want whatever you say to be included in the newspaper (or on their websites), then maybe you should look in to buying and producing your own publication. It's a free country, as a few of you have supposed Zach doesn't know....
Zach is doing the job he was hired to do, and he is doing an excellent job. He is a journalist, I'm sure this is what he's spent years learning and practicing. Editing ridiculous and unkind, imbecilic and mean-spirited comments on this website was probably the last thing he wanted to end up doing.
He has made a reasonable request that we all stop running off at the mouth under a pseudonym, making accusations against others because my sister's brother-in-law's cousin was in jail with a guy who knew John Doe's father and uncle, and THEY said.........
Show a little respect, in general, to your fellow man. And the journalist you happen to be lucky enough to get on your computer to read, and then spit at.
Expose the rats and thieves in our local governments, and you will have loyal paying subscribers for a lifetime.
Be irrelevant,and be history.
"Kathy"(no last name listed) may be over-the-top on this one, and appears to morph into the very hard-hearted blogger that she rails against.
Anybody know how to get spit off of a monitor screen?
No,seriously?
lol
Well, I could make up a last name but I don't want to. And I'm not making allegations against anyone for any crimes, so you don't need to know my last name.
I was responding to Zach's column, providing information about the day-to-day of publishing a newspaper, and was hoping to enlighten some people that Zach's job is nothing to ignore or belittle. He has a very hard job trying to keep everyone happy, all the while making sure the first amendment is protected to the best of his ability.
I didn't "morph" into anything....I merely suggested that if you feel that any and every thing you have to say should be displayed on a news website, you might have to get your own. What's hard-hearted about that?
And in answer to your question, stop spitting on your monitor....problem solved.